Refund policy

Petal & Bloom Co.

Returns and exchanges

We currently do not accept returns or exchanges for change of mind, ordering the wrong size or color, or personal preference. Please review product descriptions, sizing charts, and order details carefully before purchasing.

This policy does not limit your rights under applicable consumer protection laws.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or contains an incorrect item, please email hello@petalandbloomco.com as soon as possible with:

Your order number
A description of the issue
Clear photos of the item and packaging, if available

We aim to respond within 3 business days. After reviewing the issue, we will arrange an appropriate resolution, which may include a replacement or refund.

Please do not send items back without contacting us first. If a return is needed for a confirmed damaged, defective, or incorrect item, we will provide instructions and cover the return shipping cost.

Approved refunds

When a refund is approved, we will issue it to your original payment method within 5 business days. Your bank or payment provider may take additional time to display the credit.

Digital products

Digital downloads are not eligible for change-of-mind returns or exchanges. If you receive the wrong file or experience a problem accessing your purchase, please contact us so we can help resolve it.